🛡️ Our Security Commitment
At Flipkart, we implement industry-leading security measures to protect your personal information, payment details, and shopping experience. Our comprehensive security framework ensures that your data remains safe and secure.
🎯 Security Highlights
- 256-bit SSL encryption for all data transmission
- PCI DSS Level 1 compliance for payment security
- Multi-factor authentication for account protection
- 24/7 security monitoring and threat detection
- Regular security audits by third-party experts
🔐 Our Security Measures
🔒
Data Encryption
All sensitive data is encrypted using industry-standard AES-256 encryption both in transit and at rest.
🛡️
Secure Servers
Our servers are hosted in secure data centers with physical security, redundancy, and 24/7 monitoring.
🔍
Fraud Detection
Advanced machine learning algorithms continuously monitor for suspicious activities and fraudulent transactions.
🚨
Real-time Monitoring
Our security team monitors the platform 24/7 for potential threats and responds immediately to incidents.
🔑
Access Controls
Strict access controls ensure that only authorized personnel can access sensitive systems and data.
📱
Two-Factor Authentication
Additional security layer through SMS OTP and authenticator apps for account protection.
💳 Payment Security
Your payment information is protected by multiple layers of security:
🔒 Secure Payment Processing
- PCI DSS Compliance: We meet the highest standards for payment card security
- Tokenization: Card details are replaced with secure tokens
- No Storage: We never store your complete card details on our servers
- Encrypted Transmission: All payment data is encrypted during transmission
🏦 Trusted Payment Partners
- Razorpay, PayU, and other certified payment gateways
- Direct bank integrations with enhanced security
- Digital wallets with additional authentication layers
- UPI payments with bank-grade security
💡 Payment Security Tip
Always check for the padlock icon (🔒) in your browser's address bar before entering payment information. This indicates a secure, encrypted connection.
👤 Account Security
🔐 Strong Authentication
- Password Requirements: Minimum 8 characters with mix of letters, numbers, and symbols
- Two-Factor Authentication: SMS OTP and app-based authentication available
- Login Monitoring: Alerts for suspicious login attempts
- Session Management: Automatic logout after inactivity
📱 Mobile App Security
- App-specific PINs and biometric authentication
- Secure API communications with certificate pinning
- Regular security updates and patches
- Jailbreak/root detection for enhanced security
🗃️ Data Protection
📊 Data Handling
- Minimal Collection: We collect only necessary information
- Purpose Limitation: Data used only for specified purposes
- Retention Policies: Data deleted when no longer needed
- Access Controls: Strict controls on who can access your data
🌍 International Standards
- GDPR compliance for European users
- ISO 27001 certified information security management
- SOC 2 Type II compliance for service organizations
- Regular third-party security assessments
🔗 Related Information
For detailed information about how we handle your data, please read our Privacy Policy.
💡 Security Tips for You
Help us keep your account secure by following these best practices:
🔑 Strong Passwords
- Use unique passwords for each account
- Include uppercase, lowercase, numbers, and symbols
- Avoid personal information in passwords
- Consider using a password manager
📱 Two-Factor Authentication
- Enable 2FA on your account
- Use authenticator apps when possible
- Keep backup codes in a safe place
- Don't share OTPs with anyone
🌐 Safe Browsing
- Always type flipkart.com directly
- Look for the padlock icon (🔒)
- Avoid clicking suspicious links
- Log out from shared devices
📧 Email Security
- Verify sender email addresses
- Don't click suspicious links
- We never ask for passwords via email
- Report phishing attempts
📱 Mobile Security
- Download apps only from official stores
- Keep your app updated
- Use device lock screens
- Don't save passwords on shared devices
💳 Payment Safety
- Use secure payment methods
- Monitor your statements regularly
- Report unauthorized transactions
- Don't save cards on shared devices
🚨 Recognizing Security Threats
🎣 Phishing Attempts
⚠️ Warning Signs
- Emails asking for passwords or personal information
- Urgent messages claiming account suspension
- Links to fake websites that look like Flipkart
- Requests to update payment information via email
📞 Fraudulent Calls
- We never call asking for passwords or OTPs
- Verify caller identity before sharing any information
- Hang up if someone asks for sensitive details
- Report suspicious calls to our security team
💻 Malware and Viruses
- Keep your devices updated with latest security patches
- Use reputable antivirus software
- Avoid downloading suspicious files or apps
- Don't click on pop-up ads or warnings
🚨 If You Suspect a Security Issue
⚡ Immediate Actions
- Change your password immediately
- Enable two-factor authentication if not already active
- Check your account for unauthorized transactions
- Contact us through official channels
📞 How to Report
- Security Email: security@flipkart.com
- Customer Support: 1800-208-9898
- In-App Support: Through the Flipkart app
- Account Settings: Report security concerns
🤝 Our Response
We take all security reports seriously and will investigate promptly. Our security team will work with you to resolve any issues and prevent future incidents.
📜 Compliance and Certifications
🏆 Security Certifications
- ISO 27001: Information Security Management System
- PCI DSS Level 1: Payment Card Industry Data Security Standard
- SOC 2 Type II: Service Organization Control 2
- GDPR Compliance: General Data Protection Regulation
🔍 Regular Audits
- Annual third-party security assessments
- Quarterly vulnerability assessments
- Continuous compliance monitoring
- Penetration testing by security experts
📋 Legal Compliance
- Information Technology Act, 2000 (India)
- Personal Data Protection Bill (India)
- Reserve Bank of India (RBI) guidelines
- International data protection laws