❓ Frequently Asked Questions

Find quick answers to common questions

📋 Browse by Category

📦

Orders & Tracking

Order placement, tracking, modifications

💳

Payments & Refunds

Payment methods, refunds, billing

🚚

Shipping & Delivery

Delivery options, charges, timeline

🔄

Returns & Exchanges

Return policy, exchange process

👤

Account & Profile

Account management, profile settings

🏪

Seller Support

Selling on Flipkart, seller policies

📦 Orders & Tracking

You can track your order in multiple ways:

  • Go to "My Orders" section in your account
  • Use the tracking link sent via SMS/email
  • Call our customer support with order ID
  • Use the Flipkart mobile app for real-time updates

Yes, you can modify or cancel your order before it's shipped:

  • Go to "My Orders" and select the order
  • Click "Cancel Order" or "Modify Order"
  • Once shipped, you can only return the item
  • Cancellation refund is processed within 7-10 days

Order delays can occur due to:

  • High demand during sales or festivals
  • Weather conditions or natural disasters
  • Incorrect or incomplete delivery address
  • Product availability issues
  • Logistical challenges in remote areas

💳 Payments & Refunds

We accept multiple payment methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express, RuPay)
  • Net Banking (All major banks)
  • UPI (PhonePe, Google Pay, Paytm, etc.)
  • Digital Wallets (Paytm, Amazon Pay, etc.)
  • Cash on Delivery (COD)
  • EMI options and Gift Cards

Refund timeline depends on payment method:

  • Credit/Debit Cards: 5-7 business days
  • Net Banking: 5-7 business days
  • UPI/Wallets: 1-3 business days
  • Cash on Delivery: 7-10 business days
  • Gift Cards: Instant refund

Yes, your payments are 100% secure:

  • 256-bit SSL encryption for all transactions
  • PCI DSS Level 1 compliance
  • 3D Secure authentication for cards
  • We never store your complete card details
  • Advanced fraud detection systems

🚚 Shipping & Delivery

Yes, we offer free delivery:

  • Free standard delivery on orders above ₹499
  • Flipkart Plus members get free delivery on all orders
  • Some products have free delivery regardless of order value
  • Express delivery charges may apply for faster delivery

Address changes are possible in certain conditions:

  • Before the order is shipped from our warehouse
  • Within the same city or nearby areas
  • Contact customer support immediately
  • Once shipped, address cannot be changed

🔄 Returns & Exchanges

Our return policy varies by product category:

  • Electronics: 7 days return window
  • Fashion: 30 days return window
  • Home & Kitchen: 10 days return window
  • Books: 30 days return window
  • Product must be unused and in original packaging

Follow these simple steps:

  1. Go to "My Orders" and select the item
  2. Click "Return" and choose reason
  3. Schedule pickup or drop at pickup point
  4. Pack the item in original packaging
  5. Refund processed after quality check

👤 Account & Profile

Creating an account is easy:

  1. Click "Sign Up" on the homepage
  2. Enter your mobile number or email
  3. Verify with OTP
  4. Set a password and complete profile
  5. Start shopping immediately

Reset your password easily:

  1. Click "Forgot Password" on login page
  2. Enter your registered email/mobile
  3. Receive OTP via SMS/email
  4. Enter OTP and set new password
  5. Login with your new password

🏪 Seller Support

Join our seller program:

  1. Visit our "Become a Seller" page
  2. Fill the registration form
  3. Submit required documents
  4. Wait for verification (2-3 days)
  5. Start listing your products

Start your seller journey here

Required documents include:

  • GST certificate or business registration
  • PAN card of business/proprietor
  • Bank account details and cancelled cheque
  • Address proof of business location
  • Brand authorization (if selling branded products)

📞 Still Need Help?

Can't find what you're looking for? Our support team is here to help!

📧 Email Support

support@flipkart.com

📱 Phone Support

1800-208-9898

💬 Live Chat

Available 24/7