🔍 Search FAQs
📋 Browse by Category
📦
Orders & Tracking
Order placement, tracking, modifications
💳
Payments & Refunds
Payment methods, refunds, billing
🚚
Shipping & Delivery
Delivery options, charges, timeline
🔄
Returns & Exchanges
Return policy, exchange process
👤
Account & Profile
Account management, profile settings
🏪
Seller Support
Selling on Flipkart, seller policies
📦 Orders & Tracking
You can track your order in multiple ways:
- Go to "My Orders" section in your account
- Use the tracking link sent via SMS/email
- Call our customer support with order ID
- Use the Flipkart mobile app for real-time updates
Yes, you can modify or cancel your order before it's shipped:
- Go to "My Orders" and select the order
- Click "Cancel Order" or "Modify Order"
- Once shipped, you can only return the item
- Cancellation refund is processed within 7-10 days
Order delays can occur due to:
- High demand during sales or festivals
- Weather conditions or natural disasters
- Incorrect or incomplete delivery address
- Product availability issues
- Logistical challenges in remote areas
💳 Payments & Refunds
We accept multiple payment methods:
- Credit/Debit Cards (Visa, MasterCard, American Express, RuPay)
- Net Banking (All major banks)
- UPI (PhonePe, Google Pay, Paytm, etc.)
- Digital Wallets (Paytm, Amazon Pay, etc.)
- Cash on Delivery (COD)
- EMI options and Gift Cards
Refund timeline depends on payment method:
- Credit/Debit Cards: 5-7 business days
- Net Banking: 5-7 business days
- UPI/Wallets: 1-3 business days
- Cash on Delivery: 7-10 business days
- Gift Cards: Instant refund
Yes, your payments are 100% secure:
- 256-bit SSL encryption for all transactions
- PCI DSS Level 1 compliance
- 3D Secure authentication for cards
- We never store your complete card details
- Advanced fraud detection systems
🚚 Shipping & Delivery
Yes, we offer free delivery:
- Free standard delivery on orders above ₹499
- Flipkart Plus members get free delivery on all orders
- Some products have free delivery regardless of order value
- Express delivery charges may apply for faster delivery
Address changes are possible in certain conditions:
- Before the order is shipped from our warehouse
- Within the same city or nearby areas
- Contact customer support immediately
- Once shipped, address cannot be changed
🔄 Returns & Exchanges
Our return policy varies by product category:
- Electronics: 7 days return window
- Fashion: 30 days return window
- Home & Kitchen: 10 days return window
- Books: 30 days return window
- Product must be unused and in original packaging
Follow these simple steps:
- Go to "My Orders" and select the item
- Click "Return" and choose reason
- Schedule pickup or drop at pickup point
- Pack the item in original packaging
- Refund processed after quality check
👤 Account & Profile
Creating an account is easy:
- Click "Sign Up" on the homepage
- Enter your mobile number or email
- Verify with OTP
- Set a password and complete profile
- Start shopping immediately
Reset your password easily:
- Click "Forgot Password" on login page
- Enter your registered email/mobile
- Receive OTP via SMS/email
- Enter OTP and set new password
- Login with your new password
🏪 Seller Support
Join our seller program:
- Visit our "Become a Seller" page
- Fill the registration form
- Submit required documents
- Wait for verification (2-3 days)
- Start listing your products
Start your seller journey here
Required documents include:
- GST certificate or business registration
- PAN card of business/proprietor
- Bank account details and cancelled cheque
- Address proof of business location
- Brand authorization (if selling branded products)