📋 Returns Overview
At Flipkart, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer easy returns and exchanges within specified time periods.
🎯 Key Highlights
- 7-30 days return window depending on product category
- Free pickup for most returns
- Instant refunds for eligible products
- Quality checks to ensure product condition
- Exchange options for size/color variants
🔄 How to Return
Follow these simple steps to return your product:
1
Login & Select
Go to 'My Orders' and select the item you want to return
2
Choose Reason
Select the reason for return from the available options
3
Schedule Pickup
Choose a convenient pickup slot for our delivery partner
4
Get Refund
Receive refund once the product passes quality check
⏰ Return Periods by Category
Different product categories have different return windows:
📱
Electronics
7 days return window
- Mobiles & Accessories
- Laptops & Computers
- Cameras & Audio
👕
Fashion
30 days return window
- Clothing & Accessories
- Footwear
- Watches & Jewelry
🏠
Home & Kitchen
10 days return window
- Furniture
- Home Decor
- Kitchen Appliances
📚
Books & Media
30 days return window
- Books
- Movies & Music
- Games
✅ Return Conditions
To be eligible for return, products must meet the following conditions:
📦 Product Condition
- Product must be unused and in original condition
- Original packaging, tags, and labels must be intact
- All accessories and free gifts must be returned
- Product should not show signs of wear or damage
📄 Documentation
- Original invoice/receipt required
- Warranty card (if applicable)
- Return request must be initiated within return window
🚫 Non-Returnable Items
- Perishable goods (food, flowers, etc.)
- Personal care items (cosmetics, undergarments)
- Customized or personalized products
- Digital downloads and gift cards
- Items damaged due to misuse
💰 Refund Process
💳 Refund Methods
- Original Payment Method: Refund to the same card/account used for payment
- Flipkart Gift Card: Instant credit to your Flipkart account
- Bank Transfer: Direct transfer to your bank account
⏱️ Refund Timeline
- Credit/Debit Cards: 7-10 business days
- Net Banking: 7-10 business days
- UPI/Wallets: 1-3 business days
- Cash on Delivery: 7-10 business days to bank account
- Flipkart Gift Card: Instant
💡 Quick Tip
Choose Flipkart Gift Card for instant refunds and use the credit for your next purchase!
🔄 Exchange Policy
For certain categories, you can exchange products instead of returning:
👕 Fashion Items
- Size exchange available for clothing and footwear
- Color/style exchange subject to availability
- Price difference (if any) to be paid/refunded
📱 Electronics
- Exchange available for defective products
- Same model replacement preferred
- Upgrade/downgrade subject to price adjustment
🔍 Quality Check Process
All returned products undergo a quality check process:
📋 What We Check
- Physical condition of the product
- Functionality and performance
- Completeness of accessories and packaging
- Authenticity and genuineness
✅ Quality Check Outcomes
- Approved: Full refund processed
- Partial Approval: Partial refund due to damage/missing items
- Rejected: Product returned to customer with explanation
⚠️ Special Cases
📦 Damaged/Defective Products
- Report damage within 48 hours of delivery
- Provide photos/videos as evidence
- Immediate replacement or refund
- No quality check required for manufacturing defects
🚚 Wrong Product Delivered
- Report within 48 hours of delivery
- Immediate pickup and replacement
- No charges for return shipping
📅 Late Delivery
- Compensation for guaranteed delivery failures
- Option to cancel order with full refund
- Priority processing for future orders